Reference service aims to help users find pertinent information efficiently and effectively. if you have questions on finding information, you can either ask a librarian or learn the information skills throughvarious ways:


Ask a librarian in person

Any user can ask the librarian on duty for help when he/ she meet somequestions when using resources and services in the library.


Ask a librarian by phone

Both the reference department of laoshan library and yushan library areready for the questions by telephone.

Reference Department of Laoshan Library: 0532-667818910532-66782698

Reference Department of Yushan Library: 0532-820318910532-82032698


Ask a librarian via email

Please e-mail your questions to our email address (,you will receive a response within one day.


Virtual reference

You may log on our virtual reference system, and submit your questions inlists or have a live chat with a librarian directly.

• Frequently Asked Question and Reader comments

Check out the frequently asked questions on the library home page or use the reader's comment for help.